Refund policy
Refund Policy
Returns
If you are a customer located in the European Union (EU), you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. For orders containing multiple items delivered separately, the 14-day period begins on the day you receive the final item.
To be eligible for a return, items must be:
- Unworn, unused, and in their original condition.
- Returned with all original tags and packaging.
- Accompanied by proof of purchase.
For hygiene reasons, certain items may not be eligible for return (see "Non-Returnable Items" below).
How to Request a Return
To initiate a return, please submit your request through your customer account:
If your return request is approved, we will provide instructions on how to return your item.
Items sent back without first requesting a return may not be accepted.
Refunds
Once we receive and inspect your returned item(s), we will notify you of the outcome.
If your refund is approved, it will be processed to your original payment method as soon as possible, and no later than 14 days after we receive the returned goods (or, where applicable, after you provide evidence that the goods have been sent back).
Please note that it may take additional time for your bank or payment provider to process and post the refund.
Return Shipping Costs
Unless the item is faulty, damaged, incorrect, or otherwise required by applicable consumer law, customers are responsible for the cost of returning items.
We recommend using a tracked shipping service, as we are not responsible for items lost during return transit.
Original Shipping Charges
If you exercise your statutory right of withdrawal under applicable EU consumer law, the original standard delivery charges paid for your order will be refunded.
Any additional costs for premium or expedited shipping selected at checkout are non-refundable, unless required by applicable law.
Non-Returnable Items
The following items cannot be returned unless they are faulty or required by law:
- Products that have been worn, used, washed, or damaged after delivery.
- Products with tags removed or original packaging missing.
- Personal care or hygiene products where the protective seal has been broken.
- Gift cards.
- Custom-made, personalised, or made-to-order products.
- Any other items exempt from the right of withdrawal under applicable law.
Damaged or Incorrect Items
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, please contact us as soon as possible through your customer account at:
or
email customer-support@oddwei.com
We will assess the issue and arrange an appropriate resolution.
Contact
If you have any questions regarding returns or refunds, please contact us through your customer account:
https://account.oddwei.com
or
email customer-support@oddwei.com