Shipping policy
Shipping Policy
Order Processing
Orders are typically processed within 1–3 business days, excluding weekends and public holidays. You will receive a confirmation email after placing your order and another email with tracking information once your order has shipped.
Shipping Times
Estimated delivery times vary depending on the destination and shipping method selected at checkout. Please note that delivery estimates are not guaranteed and may be affected by carrier delays, weather conditions, customs processing, or other circumstances beyond our control.
Shipping Rates
Shipping fees are calculated and displayed at checkout based on your delivery address and selected shipping method.
Order Tracking
Once your order has shipped, you will receive a tracking number by email. Tracking information may take up to 48 hours to update.
Incorrect Shipping Information
Please ensure that your shipping address is correct before completing your purchase. If you need to update your address, contact us as soon as possible. We cannot guarantee that changes can be made after an order has been processed or shipped.
Customers may be responsible for additional shipping costs if an order is returned because of an incorrect or incomplete address.
International Orders
International orders may be subject to import duties, taxes, or customs fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the customer’s responsibility.
Customs processing may cause additional delivery delays.
Lost, Delayed, or Damaged Packages
OddWei is not responsible for delays caused by shipping carriers or customs authorities. If your package appears to be lost, significantly delayed, or damaged during transit, please contact us promptly so we can assist you.
For damaged orders, please include your order number and clear photographs of the packaging and products.
Contact Us
If you have any questions about shipping or your order, please contact us through the contact details provided on our website.